This content is intended exclusively for healthcare professionals.

PRIVACY POLICY

Last Updated: 17/03/2026

Miracell respects the privacy and protection of personal data belonging to our customers, partners, and visitors to our website. This Privacy Policy explains how we collect, use, store, and safeguard personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data We Collect

1.1 Data You Provide

We collect only the information necessary to deliver our services:

  • Full name
  • Business name
  • Phone number
  • Email address
  • Messages submitted through our contact form

1.2 Data Collected Automatically

  • IP address
  • Browser and device information
  • Website usage statistics

2. Why We Collect Your Data

We use personal data exclusively for:

  • Processing inquiries and requests
  • Communicating regarding orders or service-related matters
  • Improving the user experience on our website
  • Complying with legal and tax obligations

We do not use personal data for purposes unrelated to the operation of our business.

3. Legal Basis for Processing

Processing is carried out based on:

  • Contract performance (orders, collaborations)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interest (service improvement)
  • Consent

4. Who We Share Your Data With

We share only the minimum necessary data with:

  • Accountant / accounting office
  • Courier companies
  • ERP / CRM service providers
  • Website hosting provider

All partners are bound by Data Processing Agreements (DPAs).

5. Data Retention Period

  • Contact details: up to 5 years from the last communication
  • Contact form submissions: up to 24 months

6. Your Rights

You may request at any time:

  • Access to your personal data
  • Correction or update
  • Deletion (where permitted by law)
  • Restriction of processing
  • Data portability
  • Withdrawal of consent

Requests may be sent to: support@miracellathens.com

7. Data Security

We implement all necessary technical and organizational measures, including:

  • Encryption
  • Strong passwords
  • Restricted access
  • Regular backups
  • Secure website hosting

8. Data Breach

In the event of a data breach:

  • The incident is recorded in our Data Breach Register
  • The Hellenic Data Protection Authority is notified within 72 hours
  • Users are informed when required

9. Contact Information

For any questions regarding personal data:

Email: info@miracellathens.com

Address: Patriarchou Ioakeim 6, 106 76 Athens, Greece

Phone: +30 210 724 9521